Viber does not open, gives an error what to do. Why Viber doesn't work. Minimum hardware requirements to run Viber

Viber(Viber) is a very popular messenger for phones and iPhones, which is developing rapidly in Russia and abroad. The main function of the application is to provide free calls and SMS exchanges between users who have the program installed. Many users often experience errors in Viber that prevent them from communicating for free. If Viber does not work immediately after installation, the problem may be with the hardware of your phone. If Viber stops calling and displays an error after some time of operation, this problem can be solved in several ways, which we will discuss today in this review.

In order for the program to work without connection errors, Viber requires the following phone or tablet parameters for comfortable operation:

Basic requirements for Viber to work on your phone:

Android– Viber 3.0 or higher (latest version)
iPhone– Viber 3.0, or higher
Blackberry– Viber 2.4 or higher
Windows Phone 8 – Viber 2.2.3 (partial compatibility, synchronization problems may occur), or higher
Windows Phone 7, S40/S60 & Bada– There are no minimum requirements for Viber.
Availability of Internet on the phone - 3G or Wi-Fi for high-quality communication when making calls.

For Messenger Viber to work on a computer, the following requirements are required:

Windows:

Windows XP Service pack 3 or higher.
Windows Vista
Windows 7
Windows 8

Mac: OSX 10.7 or higher.
Linux: 64-bit distribution (only)

Minimum hardware requirements to run Viber:

CPU: Dual processor.
Memory: 1GB RAM.
Microphone And speakers for making voice calls, as well as a webcam for video communication.
Compatible Bluetooth receiver for using Bluetooth devices.

Requirements for making video calls in Viber (if the video call does not work):

Installed Viber version 5.0 and higher.
Operating system Adnroid 4.0 and higher.
The front camera of the phone must be 1.3 megapixels or more!!!.
The amount of RAM installed in the phone is 1.5 Gigabytes or more!
If your phone does not meet at least one requirement - Video calling via Viber WILL NOT WORK!

Why doesn't Viber work on my phone and won't connect?

The first thing you need to check is the presence of Internet on your device. First, turn off the Wi-Fi network if it is connected, and try to launch the Viber application, connected via a mobile connection. If performance does not return, restart your phone or tablet and try again. In most cases, this helps solve Viber errors and return the program to stable operation.

VIber gives an “error” when activating the number - what should I do?

Message "Error" in Viber appears either immediately upon activation of the program, or after deactivating your account, or rearranging the messenger. What can cause an Error message in Viber?

1. Your number was blocked due to sending spam (the robot considered you a spammer). This error is very common among users who send many messages to a large group of people. Be it congratulations on the New Year, or another holiday. Urgently We recommend that you do not send messages on Viber to a large group of people ! The system automatically blocks and bans your number FOREVER! There have been cases when users wrote a letter to Viber technical support to have their number unblocked, there was no spam mailing, and this will not happen again in the future. But unblocking a number upon request is almost impossible. Therefore, the solution to this problem would be to activate Viber on another number that has not yet been blacklisted by the system.

1. Reboot your gadget (phone or tablet);
2. Disconnect from the network (Wi-Fi) and check the availability of the Internet;
3. If steps 1. 2. did not help, completely remove and reinstall Viber (All correspondence will be deleted without recovery)
4. There may be problems with your provider or on the Viber servers, wait until the service is restored.
5. Your number may have been blocked (in the spam list).

If you have a different error and have not solved the problem, leave your problem in the comments, which we will be happy to help solve together with you.

Viber developers strive to make the service more stable and better with each update. When using the messenger, errors occur quite rarely, but in some cases it is not possible to avoid them completely. All phones and firmware are different, so problems with Viber often depend on the device itself and are difficult to predict. However, you can prepare yourself by learning about common application errors and how to resolve them.

Symptoms of the problem: Viber error appears

Depending on the version of the system on which the smartphone operates, the content of the message with a problem with Viber may be different. Here are some typical options:

“Viber application has stopped”;
“An error occurred in the Viber application”;
“Viber has stopped working.”

If one of the indicated options arises (or another, but with a similar meaning), you need to remember what preceded the launch of Viber and what actions were performed in the messenger itself. Incorrect operation depends on many related factors that can cause internal conflicts in the system. Depending on the cause of the error, you can solve the problem in different ways. Moreover, each method requires strict adherence to the sequence to successfully resolve the problem.

Solution 1: Clear Viber cache and data through settings

Most often, it is an overabundance of temporary files that causes Viber to refuse to work. To get rid of the disease, the first step is to clear the cache. To do this you will need:

Open the settings menu.

Go to the “General” section (may be called “Device”) and select the “Application Manager” section.

Find the messenger in the list and click on it.

In the window that appears with information about the service, select “Clear cache”.

If the error persists, you can resort to deeper cleaning. To do this, you will need to select “Clear data” in the same window that appears in step 4 of the instructions discussed above. After that in account Viber will need to be logged in again according to the standard procedure.

Solution 2: uninstall and install similar Viber

Sometimes complete removal and new installation Viber. In particular, this solution is suitable if the device has modified or cloned versions of the messenger. There are situations when both types of services are installed. In all cases, the algorithm of actions is as follows:

Uninstall Viber through the “Application Manager” or through the main menu. If there is a cloned version, that should also be deleted.

Open settings and select the “General” section (or “Device” or “Applications”).

Select the “Memory” group in the “Device Manager” subgroup (or in the general settings menu).

Click “Cached Data” and confirm deletion.

Click “Other files”, check the “Viber” box and select the delete icon.

Download the current Viber, install and re-register.

Simple removal will not lead to the desired result, since it is necessary to clear all the so-called “traces” of the old Viber.

Solution 3: Uninstall and install an older version of Viber

A much less common situation is when the problem is a consequence of a conflict between the API level offered by the firmware and a similar parameter requested by Viber itself. As a rule, a similar situation occurs before installation, however, for some system reasons (artificially increasing the API level, installing an update through root programs), the problem may occur after it. Such a case is called a syntax error.

The solution for older smartphones (Android 4.0 and below) in a similar situation is as follows:

Remove Viber in accordance with points 1-5 of the previous instructions.
Download and install Viber corresponding to the system API level. Version ratio:

3.3.67 for Android 2.2;
5.2.36 for Android 2.3;
8.0.0 for Android 4.0.

Go to the Play Store, find Viber in the search and go to it.

Click on the three dots icon in the upper right corner and uncheck the “Auto update” box.

The last two points are mandatory, since failure to comply with them will lead to updating the stable working version of Viber and, most likely, to new errors on the old phone.

Solution 4: Updating an outdated version of Viber

The problem with performance, no matter how surprising it may be, may lie in the fact that the smartphone has a non-working or simply outdated version of Viber. Versions prior to 4.0.0.1707 are not fully supported, while others may cause internal system conflicts. To resolve this situation, just go to the Play Store and install the current Viber build.

Solution 5: Install Google Play Services

A number of users to lighten the weight of the internal software, free up memory and increase battery life, remove Google Play Services, which weigh quite a lot and take up a decent amount of RAM. This often leads to many errors. To fix the problem you will need:

Install Google Play Services by downloading them directly from the Play Store. In addition, you can use a lightweight version for outdated or weak devices, but for this, the firmware on the smartphone must initially be cleared of “traces” of Google applications.

Clear the Viber cache and data using the method discussed in “Solution 1”.

Problems and various conflicts when using Viber are, to a large extent, the result of user actions. Their occurrence actually stops the service, so each of the ways to solve the problem is worth taking into account.

Download Viber for Android

Download the current version of Viber for Android
Download outdated versions of Viber for Android from the full archive

Viber is a very popular messenger designed to facilitate communication between people all over the planet. The audience of the Viber application is constantly growing, the program is installed on an increasing number of mobile devices and gadgets.

Every user of the messenger at least once during the use of the application wondered why Viber stopped working on the phone. Let's look at the main reasons for application failure and possible options solving problems with the Viber messenger.

Error 495: File not found

The situation when error number 495 appears occurs quite often. This error means that the Viber installation file was not found on the developer's server. Why is this happening?

Most likely, the user started downloading the application installation file at a time when the program version was being updated on the server, that is, the new installation file had not yet been posted for download, and the old version had already been deleted. There is no need to panic, it is better to just wait a while and try downloading the Viber application again.

No internet connection

No matter how trivial it may sound, the most common reason why Viber does not work and displays a connection error may be the lack of connection to the Internet. Therefore, first of all, you need to check the network operation in other applications, for example, in a browser. If website pages open quickly and without errors, it means that the connection to the network is functioning correctly, and this is not the reason.

If the browser does not display pages, you need to figure out the connection. Let's say a smartphone is connected to the network via Wi-Fi. You should try switching from Wi-Fi to a 3G or 4G mobile network and recheck the Internet. If the connection problem persists, you need to sort out the phone’s APN access point settings or contact your mobile operator. Cellular company specialists must have the knowledge necessary to set up almost any telephone device.

Alternatively, you can check your balance; perhaps the Internet was blocked due to insufficient funds in the account. In this case, replenishing your balance will solve the problem.

Outdated version of Viber

There are also less obvious reasons for the situation when Viber does not work. What to do with the Viber application if it does not work? You need to check which version of the program you are using. Possibly outdated.

To solve the problem, you need to update the messenger and recheck its functionality.

Consequences of an incorrect update

The Viber application is constantly being improved, new functions and capabilities are being added to the messenger. Unfortunately, sometimes after installation new version the functioning of the program may be impaired. This is often due to errors in the update package itself, incompatibility between Viber and operating system Android. As a rule, if such problems arise, they are fixed in the next program update packages. Until the release of the corrected modification of the application, you will have to use the old version of the messenger, having first downloaded it online.

In any case, you need to report the current situation to the support service so that the developer can start working on the problem. The more requests from users, the faster a correctly working program update will be released.

Block messages from another user

If the Viber application works, but messages are not sent to all contacts, it means that receiving messages from this account has been blocked by another user. Why on the phone and what to do in this particular case? Technically, the program functions, it’s just that messages are not sent to all contacts. If such a situation arises, you need to somehow alternative way Check with unavailable contacts for the reason for blocking.

The application is unstable, some actions are performed incorrectly

So, Viber is not working, what to do and how to fix it? The following manifestations of improper functioning of the messenger are possible:

Sending messages does not work, but receiving them occurs without complications.
The application stops and unexpectedly resets when performing standard actions in it.
The application displays a message about a missing Internet connection, although in fact the connection is fine.

First, you can try rebooting mobile device. To do this, you need to hold down the device's power button until the menu appears. In the window that appears, you need to select “Reboot” and wait until the phone turns on.

If after a reboot the Viber operation does not return to normal, you will have to reinstall the application. To do this, you must first uninstall the program. To erase Viber, you need to enter the list of installed applications, find the desired item with the name of the program, select it and in the window that appears, click the “Delete” button. Now you can install the messenger again. To do this, you need to download and install the Viber application from Google Market or from the developer’s website.

Blocking for spam by Viber administration

Cases of blocking messenger users by the developer himself have been described online. Why doesn't Viber work on the phone in this case? If mass messages are sent from one account to any group of contacts, then the Viber administration perceives this as an attempt to send spam. Sending outgoing messages is blocked. Incoming messages arrive to the user as usual.

To resume normal work with Viber, the user needs to contact the developer and explain the reason for sending mass messages. In this case, the administration may decide to remove the blocking and warn the user to avoid a similar situation in the future. But there are other cases where the messenger administration permanently blocked the accounts of certain users. In such a situation, there is only one way out: create a new account linked to another phone number that has not previously been registered in the Viber system.

Technical work on Viber servers

If various possible options for messenger failure have been analyzed, and it is still unclear on the phone, you must in any case contact support. The application may not be functioning due to temporary technical work on the servers responsible for communication via Viber. The support service will provide assistance in any case, even if the failure is not related to the messenger servers.

Conclusion

The Viber messenger, like any other program, may sometimes not work correctly. The article listed the main problems that arise during the operation of the application and answered the question of why Viber does not work on an Android phone.

Even an untrained user can restore the program to functionality; however, there are malfunctions in the application that only Viber support specialists can deal with.

This cross-platform messenger is used all over the world: installed on computers, tablets, smartphones with various operating systems. Problems with it, however, sometimes arise: Viber may not start on all devices. How to solve them?

Doesn't work on computer

Viber installs and runs on the Windows platform. Errors of various types may occur while using the program on a PC. Why might the utility not work?

Depending on the cause, a number of measures are taken. In reality, it is quite difficult to find out what caused the problem, so there is a certain list of methods that each user can use.

Where to begin?

Make sure your device has the latest version of the messenger. If not, update.
Check if your antivirus or Firewall is blocking Viber. If blocking occurs, add the application to the exclusion list.
Scan your device for viruses.
To restart a computer. In most cases, this method solves the problem.
Clean the registry using CCleaner or another program.

If all of the above methods did not help, and the PC is connected to the network, you need to resort to a drastic measure: reinstalling the program.

First, you need to remove it through the Programs and Features window. To open it, simply enter its name in the search bar in Start. Next, find the program in the list and remove it.

Application stops working on PC

During operation, Viber may stop working - a window appears on the computer screen with a notification: “Viber has stopped working.”

As a rule, restarting or reinstalling the program does not help solve the problem. However, this may be an isolated case - then you just need to restart the PC.

If the program continues to freeze even after restarting the device, you must use the following method.

1.Right-click on the icon to display the context menu.

2.Select the last section “Properties”, and then in the window that appears (on the left side of it) click on “Device Manager”.

3.Find the line called “Sound, game and video devices”. The name of your sound card will be indicated here. For example, it could be “High Definition Audio enabled device.”

4.Disconnect the device by clicking on the rightmost icon in the top panel of the window.

Doesn't work on phone

The messenger installed on the phone may also fail. The following popular types of failure are distinguished:

does not send messages;
refuses connection;
does not call;
stops work suddenly;
won't start.

What should the user do next if the client fails to start?

1.First you need to restart your smartphone.

2.Next, check your Internet connection. Often the problem lies precisely in the lack of a network. Check if the pages are loading through the browser. If not, you need to restart your 3G connection or router to rule out the cause. If everything still does not connect to the network, reboot the device again. The problem may remain - then you should contact your operator for help. Before doing this, check your balance so that it is not zero.

3.Clear the program cache. To do this, go to Settings - Application Manager. Find the program in the list, click on it and click on “Clear cache”. It would also be a good idea to stop working.

4.Scan with antivirus. After that, try to start again. In some cases, the antivirus may block the client.

The last resort again would be to reinstall the application. Go back to the messenger menu through Settings and click on “Delete”. Then download and install the client via Play Market on Android or AppStore on iPhone.

Sometimes the following happens: debugging work takes place on the company’s servers (developers add new functions and features, as well as fix problems and errors) and, accordingly, Viber may become unavailable for a while. In this regard, it makes sense to wait a little.

Problems after the next update

Viber developers offer new versions to users. It is recommended to update regularly, since upgrades not only bring new functions, but also solve problems with glitches. The update occurs automatically.

However, problems may occur after the update. Viber stops launching. This is due to a conflict between the smartphone drivers or OS and the program. The former may be too old for the updated application to work properly.

The solution is to install all system updates. After this, you need to test the operation of the program.

An alternative is to reinstall Viber. How to do this was described above. Taking into account the fact that updates come automatically, in some cases you will need several reinstallations until the error disappears.

Contacting the official support service

If all of the methods listed above are not successful, you need to contact Viber user support. Go to: http://support.viber.com/customer/ru/portal/emails/new.

The feedback form for describing the problem is available in Russian (you must fill in the required fields).

Describe your problem in detail, not forgetting to indicate latest version messenger, operating system type and other details.

Before sending the notification, check that all lines are filled out correctly. As a rule, the answer comes quickly to email.

Problems with Viber are most often solved by restarting the program and connecting to the Internet. It may also be a good idea to clear the program cache on your phone and the registry on your computer.